Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clientsPromote the companys products/services addressing or predicting clients objectivesKeep records of sales, revenue, invoices etcProvide trustworthy feedback and after-sales supportBuild long-term relationships with new and existing customersDevelop entry level staff into valuable salespeople

Verifying that accurate room status information is maintained and properly communicated.
Receiving information from the previous shift manager and passes on pertinent details to the incoming manager.
Checking cashiers in and out and verifying accounts and depositing at the end of each shift.
Analyzing rate variance, monitoring credit report and maintaining close observation of daily house count.
Operating all aspects of the front office computer system, including software maintenance, report generation, and analysis, and simple configuration changes.
Ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner.
Ensuring that employees are, at all times, attentive, friendly, helpful and courteous to all guest's managers and other employees.
Reviewing daily front office work and activity reports generated by night audit.
Maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts and tracking logs.

Effectively liaised between senior management and employees to maintain and improve company-employee relations.
Researched, recruited, staffed, on boarded, and trained new company hires according to the needs of department managers and company budget.
Ensured compliance of company directives, regulatory concerns, and health and safety protocols.
Administered payroll, company benefits packages, corporate events, and teambuilding meetings and outings.

Assist the development and delivery of the annual marketing and communication plan and budget in line with the hotels strategic priorities and revenue goals.
Develop, implement, monitor, and evaluate the hotels marketing communications strategy for advertisement, promotions, public relations, graphics, and collateral to support the marketing objectives targeting maximization of the hotels positive exposure in local, national, and international markets.
Handle hotel social media channels. Travel outside the hotel to meet with customers and prospective clients, responsible for the development of market segments and soliciting of new customer relationships and accounts.
Consistently striving to maximize revenue and promote relationships through effective negotiation of guestroom and meeting space rentals as well as food and beverages services.

Managed all line cook duties for a busy restaurant, as well as other fields, when needed, including prep work, expediting, and acting head chef.
Assisted head chef in inventory, ordering food, and maintaining BOH equipment.
Acted as liaison between FOH and BOH, often going into the dining room to chat with guests and provide above and beyond restaurant service.

Organized the monitoring and evaluation system through framework development, staff guidance, technical support, and program review.
Oversaw application of monitoring and evaluation activities.
Compiled summary reports of integral issues brought forth through complaints mechanism to field office management.
Coordinated organization participation and support through interdepartmental information exchange.
Revise program operations through research review and attendance in relevant conferences and seminars.
Ensure timely collection, processing, analysis, and reporting of program data.
Provide forthright mentorship, formal staff training, and technical assistance to partners and regional staff on program objectives and procedures.